PALS (Patient Advice and Liaison Service)
The PALS service is open for telephone calls, emails and pre-booked face to face appointments. Our normal working hours are Monday to Friday 9:30am to 4:00pm.
Should you reach the answer machine please leave a message and the team will get back to you as soon as possible.
Communication regarding your loved one
As you are aware, visiting is currently restricted. You can find out more information about visiting a friend or relative here.
Contacting your loved one
Should you need to make contact regarding your loved one, then please call the ward direct or call the main switchboard on 01908 660033. Thank you.
During this time, with some visiting restrictions still in place, you may wish to email them a letter and one or two photographs.
To do this, please email us at [email protected] attaching your letter and photograph(s). Please also provide your loved one’s date of birth and full name.
Upon receipt, we will print your letter and photographs, laminate then and deliver them to your loved one.
If you have any questions about emailing a letter or if you need any help, please call our PALS team on 01908 995 954.
PALS are here to help!
PALS provide a confidential point of contact for patients, families* and carers* by offering ‘on the spot’ help, advice and information regarding your health care.
*Please note that if you are acting on behalf of a relative or friend we will need their permission to share information with you.
- General PALS Consent Form
- Next of Kin PALS Consent Form
- PALS form for those with Learning Disabilities
Please save and email these forms to [email protected]
Should you have a concern regarding the care that you or your loved one are receiving now then please do not hesitate to speak with the ward/department senior sister, matron or manager.
Should you wish to speak to someone who is independent from the ward/department, PALS are here to help. They will work with you and hospital staff to resolve any concerns that you have and use the information from your feedback to support improvements to services where required.
If you would like to contact the PALS team with feedback about your care or the care of a family member you can fill out this form.
To access a PALS information , click here.
Meeting via Microsoft Teams
Throughout this difficult time the PALS team have remained open to help patients and their families with any concerns or information needed via telephone and email. Whilst we have now reintroduced a small number of pre-bookable face to face appointments, we understand that you may wish to speak with the PALS team at a more convenient time. The team have therefore introduced a new way of being able to meet with patients and their families via Microsoft Teams.
If you would like to meet with one of the PALS team via Microsoft Teams please contact the PALS office on 01908 995954 or email [email protected] and they will book you an appointment. The initial appointment slot will be a maximum of 15 minutes. They are able to provide support for you to use this service and have a user guide for patients and their families if needed.
The PALS team look forward to meeting with you safely!
Please take a moment to rate your experience of contacting the PALS team. Your rating and comments should reflect the service provided by the PALS team only. Help opting out (not doing the questionnaire) If you have any questions, would like to opt out, or if you would like to complete the questionnaire over the telephone or with the help of an interpreter, please call 01908 995954 or email [email protected]