Printed at: 01:49:29 / 09-07-2020

PALS (Patient Advice and Liaison Service)

The PALS service remains open for telephone calls and emails during this difficult time. Our normal working hours are Monday to Friday 9:30am to 4:00pm

Should you reach the answer machine please leave a message and the team will get back to you as soon as possible.

Should you need to make contact regarding your loved one, then you can call our dedicated family information line on 01908 995963 where a member of staff will be available to assist you between the hours of 10am and 6pm Monday – Friday. Outside of these hours please leave a message and we will get back to you as soon as we can.

Contacting your loved one

During this time, when you are not able to visit your loved one in hospital, you may wish to email them a letter and one or two photographs.

To do this, please email us at [email protected] attaching your letter and photograph(s). Please also provide your loved one’s date of birth and full name.

Upon receipt, we will print your letter and photographs, laminate then and deliver them to your loved one.

If you have any questions about emailing a letter or if you need any help, please call our PALS team on 01908 995954.

Thank you.

PALS are here to help!

PALS provide a confidential point of contact for patients, families* and carers* by offering ‘on the spot’ help, advice and information regarding your health care.

*Please note that if you are acting on behalf of a relative or friend we will need their permission to share information with you.

Please save and email these forms to [email protected] 

Should you have a concern regarding the care that you or your loved one are receiving now then please do not hesitate to speak with the ward/department senior sister, matron or manager.

Should you wish to speak to someone who is independent from the ward/department, PALS are here to help. They will work with you and hospital staff to resolve any concerns that you have and use the information from your feedback to support improvements to services where required.

If you would like to contact the PALS team with feedback about your care or the care of a family member you can fill out this form.

PALS (Patient Advice and Liaison Service)In this section

PALS leaflet
Contact PALS
If you have a complaint