Do you need some help, advice or information? Are you, or your loved one, concerned and need someone to talk to? We are here to help!
If you have any concerns then please speak to the senior sister, matron or manager who will help you with any issues that you may have. Please speak to any member of the ward/department to arrange this.
If you would rather speak to someone independent from the ward/department then please contact PALS as follows:
Between the hours of 9:30am and 4:00pm (Monday to Friday excluding Bank Holidays) you can:
If you wish to put your issues in writing please write to us:
Milton Keynes University Hospital
Please ensure you give us all of your details and a contact telephone number so that we can call you and discuss your concerns further.
What if PALS are not able to resolve my concern to my satisfaction?
The PALS team will be able to explain how to make a formal complaint by referring you to the Complaints team. The Complaints team will work with you to ensure that your complaint is formally investigated by the relevant staff. A response will be given in either a written response letter or by way of a formal meeting to discuss your complaint with appropriate staff.