Accessibility statement

Accessibility statement for Milton Keynes University Hospital NHS Foundation Trust

This accessibility statement applies to and (MyCARE portal)

This website is run by Milton Keynes University Hospital NHS Foundation Trust.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen (200% for MyCARE)
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, you can use our either contact us using the details above or follow our complaints process. All feedback helps us improve our processes.


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Milton Keynes University Hospital NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to reasons listed below.


The content listed below is non-accessible for the following reasons.


PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have referral forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content. This may include:

  • links to non-MKUH websites
  • content hosted on other websites, such as social media sites.


This statement was prepared on 1 September 2019. It was last reviewed on 27 April 2021.

This website was last tested on 27 October 2020. The test was carried out by Phew.

We are committed to providing a website that is accessible to the widest possible audience.

Continued improvements
We are always looking at ways to improve how we provide information and meet communication needs. If you would like to contact us, provide feedback on Accessible Information or if you encounter any accessibility issues with this website please let us know.

Increasing your text size
If you find it hard to read this you can increase the text size by pressing the Ctrl and + keys together. Stop pressing the buttons when the text is large enough.

To return the text to the default size press Ctrl and 0 keys together.

Keyboard navigation
You can use your arrow keys to scroll up or down the page. You can use your tab key to move between links, and press return or enter to select one. To go back to the previous page, use the backspace key.

Changing the colours
If you use magnification technology you may want to change the site colours, as white can give an uncomfortable glare. To do this, simply change the preferences in your browser:

  • Microsoft Internet Explorer – go to the Tools menu, select Internet Options, select Colours at the bottom of the General tab and make changes to text and background colours in the Colours panel.
  • Mozilla Firefox – go to Tools, select Options, select Colours in the middle of the Content tab and make changes to text and background colours in the Colours panel.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.

  • PDF and HTML booklets that are included as attachments to letters might not be accessible as they are maintained outside of this portal
  • not all sections of PDF letters can be read by screen reader in the correct order
  • PDF links do not include exact download size in their main text, but the maximum potential size is given as a tooltip and as screen reader help text
  • browser autocomplete feature is unavailable on the date of birth field in the registration form

Our letter PDF documents don’t currently meet accessibility standards: WCAG 2.1 criteria 1.1.1 (A), 1.3.1 (A), 2.4.1 (A), 2.4.2 (A), 2.4.6 (AA). We are aiming to improve and address the letter templates we use and are continuing reviewing how we can make this information more accessible to all users.

PDF links do not include the destination file size in their main text. There are two reasons for this:

  1. Most of these are to external sites (i.e. not hosted within and so the file size could change without us knowing. To get around this we have put a tooltip (displayed on mouse hover) and ARIA text accessible to screen readers to indicate its approximate size
  2. Because these are mainly shown in the site footer, which is very small on mobiles. We do not have screen space to show the full detail, but we do indicate the file type in brackets, i.e. “(PDF)”.
  3. The autocomplete feature in some browsers allows a user to store personal details and reuse them across website. Due to a technical issue this is unavailable on the date of birth field but this will be fixed before the next review.

Please note that we cannot guarantee the accessibility of third party websites, documents and multimedia content that we may link to.