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Complaints

We will always work closely with you and our clinical colleagues to resolve any complaints.

On receipt of any complaints, we will contact you by phone or email to discuss your experience at the hospital. We will try and find a way to resolve the issue that is mutually agreeable. We will always inform you of the timescale for action.

You can then expect a confirmation letter within three working days, outlining what is to happen. If we cannot contact you by phone or email, we will acknowledge your complaint in writing within three working days. You will also be invited to call us to discuss your complaint.

To make a complaint contact the Patient Advice and Liaison Service (PALS)

What if a local resolution is unsuccessful?

If you are not happy with the response from the hospital with regard to any complaints, please let us know so we can discuss your concerns in more detail.

If you are still unhappy with the outcome of your complain, contact the Parliamentary Health Service Ombudsman to review the matter.

What if I need help with my complaint?

seAp advocacy is an independent charity that provides free independent and confidential advocacy services. They will help you to understand your rights and the options that are available to you. They can help resolve issues or concerns you may have about your health and wellbeing or health and social care services. If you would like any more information about seAp and how they can help you, see the seAp leaflet.

seAp Advocacy is open Monday to Friday. To contact an advocate call 0330 440 9000, text SEAP to 80800 or email [email protected] More information can be found on the seAp website.

 

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