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Printed at: 05:09:23 / 01-10-2020

Complaints

Contacting your loved one

Should you need to make contact regarding your loved one, then please call the ward direct or call the main switchboard on 01908 660033. Thank you.

During this time, when you are not able to visit your loved one in hospital, you may wish to email them a letter and one or two photographs.

To do this, please email us at [email protected] attaching your letter and photograph(s). Please also provide your loved one’s date of birth and full name.

Upon receipt, we will print your letter and photographs, laminate them and deliver them to your loved one.

If you have any questions about emailing a letter or if you need any help, please call our PALS team on 01908 995954.

Thank you.

We want to make it easy for you to tell us about any concerns that you have so we can do our best to resolve them as soon as possible and use your feedback to improve the way we do things in the future.

Our complaints procedure is flexible depending on what you are looking for when you complain and how we can best resolve the issues raised.

How to make a complaint

Speak to a member of staff

Most issues and concerns can be sorted out straight away just by talking to the person looking after you or your loved one, such as a doctor, nurse or therapist.

If you are not happy doing this, or you have tried and are not satisfied with the response, then ask to speak to the person in charge of the ward, department or service.

You can also talk to our Patient Advice and Liaison Service (PALS) who can help raise your concern with the right people.

There is no need to worry that telling staff of your concerns will affect your care – they would rather know that you have a problem so they can put things right.

Telephone us

If you wish to make a formal complaint, you can call the Complaints office directly to discuss the best option for you or click here for our complaints leaflet.

Tel: 01908 996260.

Write in

Alternatively, you can make a formal complaint in writing.

Email: [email protected]
Post: The Chief Executive
Milton Keynes University Hospital
Standing Way
Eaglestone
Milton Keynes
MK6 5LD

Help in making a complaint

For help on what to write in your letter of complaint click here.

Anyone making a complaint about NHS treatment or care is entitled to the support of an advocate.

Click here to find out more about the support available and how to contact your local advocacy service.

Parliamentary and Health Service Ombudsman’s (PHSO) survey

The Parliamentary and Health Service Ombudsman (PHSO) have been working with the NHS and other public organisations to develop a shared vision for complaint handling across the NHS. This has been named the Complaints Standards Framework.

The public consultation is now underway and will continue until 18 September 2020.

Have your say in shaping the future of NHS Complaints Handling by taking part in the Parliamentary and Health Service Ombudsman’s (PHSO) survey here. You can also provide your feedback on the PHSO’s Twitter page using #MakeComplaintsCount

ComplaintsIn this section

Contact PALS
Leave a Review
Visit the NHS website