Last Modified: 4:23pm 25/10/2022

Patient Advice and Liaison Service

Also known as

PALS or Complaints

Departmental lead

Julie Goodman

Contact Number

01908 995 954 or text 07773 577 923


Yellow Zone - Level Two

Car Park


Visiting hours

09:30-16:00 Monday - Friday (excluding bank holidays)

Additional Information

You may be asked to book an appointment if a PALS officer is not available. This can be arranged for a day and time that is convenient for you.

email: [email protected]

Should you wish to provide positive feedback by way of a compliment please click here.

Should you wish to make a formal complaint, PALS will advise you on the NHS complaints procedure and signpost you to the Trust’s complaints team. They will also advise on how you can obtain independent help to raise your complaint.

Should you wish to access your medical records please click here.

Find out more about the role of PALS.


MKUH has partnered with AccessAble in order to provide a detailed access guide for the public. This guide lets you know what access will be available when you visit our hospital and services. In order to find out more about the route you will use for PALS please follow this link: