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Printed at: 08:03:02 / 23-10-2021

Patient Advice and Liaison Service

Also known as

PALS or Complaints

Departmental lead

Julie Goodman

Contact Number

01908 995 954 or text 07773577923


Yellow Zone - Level Two

Car Park


Visiting hours


Additional Information

The PALS Office in the main reception is open 9:30 am until 4:00 pm Monday to Friday excluding bank holidays.

You may be asked to book an appointment if a PALS officer is not available. This can be arranged for a day and time that is convenient for you.

email: [email protected]

text: 07773 577 923 – you will receive a call back

call: 01908 995 954 (if you reach the answerphone please leave a message, your call will be returned either that day or as soon as possible on the next working day)

Should you wish to provide positive feedback by way of a compliment please click here.

Should you wish to make a formal complaint, PALS will advise you on the NHS complaints procedure and signpost you to the Trust’s complaints team. They will also advise on how you can obtain independent help to raise your complaint.

Should you wish to access your medical records please click here.

Find out more about the role of PALS.

Feedback to other organisations/providers

111 Service
Email: [email protected] Telephone: 0300 3112 233

Age UK
Email: [email protected] Telephone: 01908 550 700

Big Word Interpreter Service
Email: [email protected] Telephone: 0870 748 8000

Carers MK
Email: [email protected] Telephone: 01908 231 703

Dental Surgeries
Email: [email protected] Telephone: 0300 3112 233

GP Surgeries – Try to make contact with the Practice Manager Email: [email protected] Telephone: 0300 3112 233

In Health Diagnostic Provider
Email: [email protected] Telephone: 0333 202 3189

Mental Health Services in Milton Keynes (CNWL)
Email: [email protected] Telephone: 0300 0134 799

Milton Keynes Clinical Commissioning Group (CCG)
Email: [email protected] Telephone: 01908 278 684

Milton Keynes Coroner’s Office
Telephone: 01908 254 327
Out of Hours Emergency Telephone: 01908 226699

Milton Keynes Council
Email: [email protected]
Telephone: 01908 691 691

Milton Keynes Referral Management Service
Telephone: 01908 872 190

Parliamentary and Health Services Ombudsman
Email: [email protected] Telephone: 0345 0154 033

SABA (Car parking enquiries)
Email: [email protected]

South Central Ambulance Service
Email: [email protected], Telephone: 0300 123 9280

Urgent Care Centre
Email: [email protected] Telephone: 01908 303 030