Last Modified: 3:42pm 14/01/2022
Patient Advice and Liaison Service
Also known as
PALS or Complaints
Departmental lead
Julie Goodman
Contact Number
01908 995 954 or text 07773 577 923
Location
Yellow Zone - Level Two
Car Park
D
Visiting hours
09:30-16:00 Monday - Friday (excluding bank holidays)
Additional Information
You may be asked to book an appointment if a PALS officer is not available. This can be arranged for a day and time that is convenient for you.
email: [email protected]
Should you wish to provide positive feedback by way of a compliment please click here.
Should you wish to make a formal complaint, PALS will advise you on the NHS complaints procedure and signpost you to the Trust’s complaints team. They will also advise on how you can obtain independent help to raise your complaint.
Should you wish to access your medical records please click here.
Find out more about the role of PALS.