Our staff strive to deliver exceptional care and a positive experience for all of our patients. It is appreciated when this care is recognised and staff are delighted when they receive compliments or kind words from a patient or their family member. By sending in a compliment, you are helping us to learn about what you have valued within your experience.
We are keen to use this important learning to help us further enhance the care and support we offer.
There are a number of ways in which we share compliments within the organisation:
- The message is passed on directly to the recipient individual or team, as well as the senior individual responsible for managing the respective department.
- The message is shared to all staff in our weekly newsletter.
- The message is forwarded to our Chief Executive who will then write directly to the individual(s) thanking them for their continued hard work.
We aim to share all of the compliments that are received by the Trust to celebrate the fantastic work undertaken by our staff. Learning from compliments is also encouraged to ensure we understand what is valued and matters to people and to bring about improvements where necessary.
Please leave your compliment using the form below which will be sent to the Patient and Family Experience Team. We would be grateful if you could give as much detail as possible about what the staff member(s) said or did that was important to you.
Compliments can further be submitted through the Trust’s social media accounts. If you would like to share your positive news, please post or comment on any of the accounts below: