You Said, We Did

Your feedback makes a difference, and we want you to see how.

‘You said, we did.’

Your feedback enables us to make improvements to the care we provide to our patients, families, and carers.

Please find below some of the changes we have made as a result of your feedback.

View the archive here.

Click on each division below to see the action they have taken.


  • Actively recruiting ED nursing staff
  • Ward 14 learning meeting to discuss concerns including patient experience
  • Monthly patient story shared at Divisional Board
  • Monthly meeting with Matrons from Medicine and Surgery to work collaboratively to address targeted issues
  • Reviewing patient experience for mental health patients in ED, including long waits

Women’s and Children’s


  • Recruitment of a diabetes specialist midwife
  • Second smoking cessation officer in post to support service
  • Maternity Compliance Assurance Transformation Lead has been recruited
  • Ceiling light panels installed on the Labour Ward to improve environment
  • Baby bereavement training being arranged


  • Implementation of a pilot to improve Paediatric Phlebotomy Service on Saturdays is being undertaken
  • Ongoing implementation of the ‘My Journey App’ to support with patients attending for day surgery
  • Complex Pathway Nurse commenced in role to support children and families who have complex discharges
  • Play Team have reviewed Ward 4 waiting area and there is ongoing improvement to ensure there are facilities available for all ages


  • Running abdominal surgical study day
  • Running pain study days
  • Stoma training and education for patients and staff to be launched on the internet pages
  • Diabetic training undertaken on DSU

Core Clinical

  • Nutrition and Hydration – Undertaking nutrition training for ward staff
  • Nutrition and Hydration – Increased range of baby foods now available on the children’s wards
  • Nutrition and Hydration – Patient Group set up to ensure representation. This runs alongside the Nutrition Steering Group
  • Nutrition and Hydration – inpatient spring/summer menu to be introduced in April 2024.
  • Nutrition and Hydration – During Nutrition and Hydration Week the Catering team provided afternoon tea for inpatients and the Diabetic team raised awareness
  • Therapies – Perinatal Pelvic Health Service has been launched treating pregnancy related issues
  • Pharmacy – Dermatology patients are now able to collect their medicines at Outpatient Pharmacy instead of having to go to a community pharmacy
  • Pharmacy – TV situated outside outpatient pharmacy showing waiting times for medicines
  • Hotel Services – Purchased more wheelchairs for patients to address the shortage

Other Areas

  • Voluntary Services – Butterfly Volunteers continue to support patients who are end of life
  • Voluntary Services – Continue engagement with education establishments resulting in additional applications
  • Palliative Care – Team running numerous palliative and end of life study days and communication training for staff
  • Chaplaincy – website page for chaplaincy has been re-written and all information leaflets are now available to download
  • Charity – Work undertaken on cardiology reception to brighten the space and make it more accessible
  • Charity – Working on complete refurb of the neonatal family room
  • Patient Experience – Publishing a children’s workbook for children attending hospital as an outpatient, in ED or as a visitor
  • Patient Experience – SignLive now rolled out. Ten iPads located throughout the Trust with this 24/7 BSL video interpreting service
  • Dementia – introduced nutrition finger food cold platter that will allow for smaller appetites and patients who would like to eat themselves but may struggle

Last Modified: 7:05pm 11/04/2024