You Said, We Did

Your feedback makes a difference and we want you to see how.

You said, we did.

Your feedback enables us to make improvements to the care we provide to our patients and families.

Please find below some of the changes we have made as a result of your feedback.

► Medicine

Implemented an End of Life side room in the Emergency Department
Refurbished the Day Room on Ward 18 with the support of the Charity
Matrons have been undertaking night rounds to look at patient experience and noise at night
Commenced a sickle cell pathway for patients who attend the Emergency Department along with training for staff

Labour Ward refreshment has been undertaken to improve the waiting area, courtyard, and equipment and environment in the birthing rooms
Antenatal classes have recommended and are offered to all service users
Midwives enrolled on course to support reduction in delay in being discharged home
Birth partners are consistently supported to be present for spinal procedures in theatre
Maternity have introduced night mode on the Postnatal Ward to support a less noisy environment for patients
Monthly birth statistics infographic has been reviewed and updated in response to service user feedback
Paediatrics have introduced Senior Sister daily rounds which include children and families
Play Team have introduced age appropriate packs for children with mental health issues
NNU have purchased new breastfeeding chairs

Inpatient survey action plan commenced
Piloting board rounds on Ward 20 with emergency physicians
Pressure ulcer action plan commenced for Ward 23. Shared learning of good practice within the division
Increase in elective weekend work to improve waiting lists

Electronic meal ordering is being rolled out, staff order meals with patients at their bedside
Additional seating has been sought for the main x-ray waiting room

Patient Experience Team have launched a Patient Experience Resource trolleys for the wards. This contains a wealth of information for patients and families, including information on how to share feedback, hospital and ward information, activity items for patients and visitors to use, resources to help patients and families stay in touch, and comfort items for patients to use on the wards.
Hospital charity have purchased a vein finding machine for HIV patients
Hospital charity have funded art work to brighten up one of the waiting areas in the Cancer Centre
Meaningful Activities Facilitator has recruited volunteers to support patients on wards with soft-touch support (including art activities, handholding, general conversations), activities and engagement
Voluntary Services have increased the number of volunteers in various roles to support patients and staff
Voluntary Services have engaged with the MacIntyre Trust to place their learners into volunteering roles
Chaplaincy Team have recruited more Pastoral Support volunteers
Chaplaincy Team have attended a meeting of Milton Keynes Child Poverty Partnership, which aims to prevent children in Milton Keynes spending their whole childhood in poverty
Research Team currently have 131 open studies

Last Modified: 1:54pm 24/03/2023