You Said, We Did

• Actively recruiting ED nursing staff
• Ward 14 learning meeting to discuss concerns including patient experience
• Monthly patient story shared at Divisional Board
• Monthly meeting with Matrons from Medicine and Surgery to work collaboratively to address targeted issues
• Reviewing patient experience for mental health patients in ED, including long waits

Women’s

• Recruitment of a diabetes specialist midwife
• Second smoking cessation officer in post to support service
• Maternity Compliance Assurance Transformation Lead has been recruited
• Ceiling light panels installed on the Labour Ward to improve environment
• Baby bereavement training being arranged

Children’s

• Implementation of a pilot to improve Paediatric Phlebotomy Service on Saturdays is being undertaken
• Ongoing implementation of the ‘My Journey App’ to support with patients attending for day surgery
• Complex Pathway Nurse commenced in role to support children and families who have complex discharges
• Play Team have reviewed Ward 4 waiting area and there is ongoing improvement to ensure there are facilities available for all ages

• Running abdominal surgical study day
• Running pain study days
• Stoma training and education for patients and staff to be launched on the internet pages
• Diabetic training undertaken on DSU

• Nutrition and Hydration – Undertaking nutrition training for ward staff
• Nutrition and Hydration – Increased range of baby foods now available on the children’s wards
• Nutrition and Hydration – Patient Group set up to ensure representation. This runs alongside the Nutrition Steering Group
• Nutrition and Hydration – inpatient spring/summer menu to be introduced in April 2024.
• Nutrition and Hydration – During Nutrition and Hydration Week the Catering team provided afternoon tea for inpatients and the Diabetic team raised awareness
• Therapies – Perinatal Pelvic Health Service has been launched treating pregnancy related issues
• Pharmacy – Dermatology patients are now able to collect their medicines at Outpatient Pharmacy instead of having to go to a community pharmacy
• Pharmacy – TV situated outside outpatient pharmacy showing waiting times for medicines
• Hotel Services – Purchased more wheelchairs for patients to address the shortage

• Voluntary Services – Butterfly Volunteers continue to support patients who are end of life
• Voluntary Services – Continue engagement with education establishments resulting in additional applications
• Palliative Care – Team running numerous palliative and end of life study days and communication training for staff
• Chaplaincy – website page for chaplaincy has been re-written and all information leaflets are now available to download
• Charity – Work undertaken on cardiology reception to brighten the space and make it more accessible
• Charity – Working on complete refurb of the neonatal family room
• Patient Experience – Publishing a children’s workbook for children attending hospital as an outpatient, in ED or as a visitor
• Patient Experience – SignLive now rolled out. Ten iPads located throughout the Trust with this 24/7 BSL video interpreting service
• Dementia – introduced nutrition finger food cold platter that will allow for smaller appetites and patients who would like to eat themselves but may struggle