Friends and Family Test
We may ask you to tell us about the care you have received. This enables us to learn where we are doing well, and where we can improve.
The Friends and Family test asks patients to answer the following question:
“Overall, how was your experience of our service?”
You can rank your answer from “very good” to “very poor”. You can also tell us why you have scored us that way and write comments about the service and the staff who cared for you. It is important we hear from you about your care as we can only make the right changes if we know exactly what is working and what we can do even better.
The results are shared within wards and departments and at other MKUH meetings. The results are also shared nationally.
If you have any questions you can ask a member of staff or email [email protected]
Please watch the following video on FFTS:
Or listen to our voice recording to understand more.