Printed at: 04:55:19 / 23-04-2019

Friends and Family Test

Have you recently been treated here or used one of our services? Then please complete the Friends and Family Test.

Your feedback helps us to improve the quality of care we provide.

What do the results mean?

The friends and family test ask patients to answer the following question;

‘How likely is it that you would recommend our ward/department to friends or family if they needed similar care or treatment?

The options on the Friends and Family Test are:

  • Extremely likely
  • Likely
  • Neither likely or unlikely
  • Unlikely
  • Extremely unlikely
  • Don’t know

We have changed the way we are reporting the results we receive. This is following new guidance published by NHS England.

As a Trust, we are now required to show:

  • The percentage of people who would recommend our services
  • The percentage who would not recommend our services

Each percentage score is calculated by dividing the number of people who are ‘likely or extremely likely’ or ‘unlikely and extremely unlikely’ by the total number of responses. Then we multiply it by 100 to give us a percentage.

You will also be asked to provide feedback on other parts of your stay. This includes dignity, cleanliness and communication as well as information received.

This information and comments you provide are fed back to all the services. Your opinions matter to us and we take them very seriously.

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