Filling out the FFT form
You will be asked to answer the question:
“How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
You can rank your answer from “extremely likely” to “extremely unlikely”.
You will also be able to explain your ranking by adding comments. We use the information on the comments to make changes and improvements.
Do you have to respond to the question?
Your answer is voluntary. Your answer will not be traced back to you, and your details will not be passed onto anyone. A friend or a member of your family is welcome to answer the question if you are unable to do so.
If you did not receive the FFT form, please speak to a member of staff. If you wish to give feedback for a MKUH service you can also contact the Patient Experience Team on [email protected] or the Patient Advice and Liaison Service (PALS).