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Printed at: 11:47:05 / 18-04-2021

Neonatal Unit

Our Neonatal unit is part of the Thames Valley Network.

The Neonatal Unit comprises of 17 cots; 5 intensive care / high dependency cots and 12 special care cots.

We are here to support you through this journey, we will try to get you involved in your baby’s care as much as possible. Encouraging you at every step of the way to be more confident as your baby’s main carer.

You can get in touch with us directly at any time on:

Intensive Care: 01908 995591

Mobile/Nursery: 01908 997166



Breastfeeding and/or giving your baby your breast milk is one of the most important things you can do for your baby’s health.

Please ask a member of staff to help you get breastfeeding off to a good start. Breast pumps are available for hire if necessary, to allow you to continue expressing at home. For more information, leaflets are available in the parents’ sitting room.

Facilities for Families

We have a parent’s kitchen and bathroom as well as a sitting room, so please feel free to make use of these. We also provide lockers to store your personal items.

A variety of cafes, shops, a restaurant and a cash point can also be found within the hospital. You can find more details on these, as well as buses, taxis etc. on our parent information board.

Mobile Phones

Parents are welcome to use their mobile phones at the cot-side for photographs and texts. Facetime is not permitted on the unit.


Financial support may be available, please ask a member of staff for advice.

Spiritual support is available for those of all faiths and none. Please let the nurse who is caring for your baby know and they will contact them for you.

BLISS offer free support. They have a helpline manned by trained advisors: 0500 618 140.

PALS are able to listen to your feedback and help resolve any issues. To find out how you can provide feedback on care provided click here.

Senior Sister

Karen Rice came to work at Milton Keynes University Hospital in December 2008 as Lead Nurse. Karen is available Monday to Friday, 8am until 4pm, her office is situated inside the Neonatal Unit. Karen is happy to be contacted on 01908 997 165 or via email [email protected]

Also known as


Ward manager

Karen Rice / Marion Foster

Contact Number

01908 997 167 (Monday – Friday, daytime only)


Green Zone - Level Two

Car Park

A - Car parking is FREE for all parents. Please ask the nurse caring for your baby about this.

Visiting hours

During COVID, parents can visit any time of the day separately. Joint parent visits are restricted to 90 minutes, 3 times a week.

Additional Information


Our tiny patients are very vulnerable and we do everything possible to minimise their risk of infection. That does mean that we have to place some restrictions on visitors and the number of people who can come on to the unit.

Parents and siblings are welcome to visit at any time. (Don’t forget your headphones). We encourage parents to spend as much time as possible with their baby.

Extended family and friends are welcome to visit at these times:

Tuesdays & Thursdays 6pm – 7pm

Saturdays & Sundays 2:30pm – 3:30pm

Unfortunately no other children can visit.

Baby’s mum or dad need to accompany any visitor to the ward:

  • Nursery babies: two visitors per visiting time (plus mum or dad)
  • High dependency unit babies: one visitor per visiting time (plus mum or dad)

Please ensure that your visitors are in good health. Special visiting arrangements can be made in certain circumstances. You will be asked to take off your outside coat and wash your hands on entering your baby’s room.


If you would like to be in contact with other families & kept up-to-date with our social events on Facebook search for: MK NNU Special Babies

Download our parent information app today! Search “TVWNODN” on the app store. Available for both Apple and Android.


Tell us about your care