If your child is feeling unwell without COVID-19 symptoms, you should still contact your GP practice in order to get a referral into the hospital. Our Paediatric outpatient clinics are still continuing as normal. Our Consultants are assessing whether your child should attend a face-to-face clinic, have a telephone consultation or if your appointment will be rebooked for a later date.
If you are asked to attend a face-to-face appointment, it is important that you do come to the hospital as the consultant will have good reason for wanting to see you. You do not have to walk through the hospital building in order to reach your appointment, there are direct access routes into Milton Mouse and Luing Cowley.
We are taking all necessary precautions to ensure you are safe and are staggering appointments so there are not many people in the waiting room, if you feel uncomfortable waiting inside the building, please ring us when you have arrived on site, stay in your car and we will call you once it is time for your appointment. You may see the nurses wearing personal protective equipment, this is to protect you and other visitors. Appointments should be attended by the patient and ONE parent/carer, no siblings or other family members should be attendance. Should you have any concerns or wish to speak with anyone please contact 01908 997 003.
You may see members of staff dressed like this:
But please know this is to protect you, our colleagues and other patients.
Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help: COVID-19 Advice for Parents
Hello, my name is Kate Swailes and I am the Matron for all babies, children and young people. I work with our team to ensure that your baby, child or young person always receives the high quality care that they need and deserve.
Our staff will work with you to plan the care your child needs. They will support you to be as involved as you wish, and strive to act as an advocate for your child. Ensuring that what they want and need is heard by those caring for them.
We aim for this care to be of the highest standard and we always look for ways in which we can improve your experience while in our care. I hope you will share your ideas with us so that together we can improve the services we offer.
I hope you will find the ward environment clean and child-friendly, and the staff to be reassuring, professional and approachable. If you have any worries or concerns while you are in the hospital and the ward staff are unable to help, please ask someone to bleep me, or if I am away, the senior nurse on duty, so that we can ensure your concerns or worries are addressed immediately.
Kate can be contacted by phone on 01908 996 587 or via email at [email protected]
The safety and security of your child while they are in the hospital is of the utmost importance to us.
We want to ensure that adequate procedures are in place to safeguard the personal safety of parents/carers, children and young people in our care. To keep your child safe we have CCTV and controlled access on our children’s wards, neonatal unit, outpatient clinics and in the Emergency Department. We can control entry and exit from all these areas. Access cards are given only to staff that have been thoroughly vetted and trained in safeguarding children.
When you arrive at the department please press the bell on the left of the door once. A voice over the intercom will then ask who you are and who you have come to see. (The ward can be busy so you may have to wait for a response.) When you leave the ward you need to ask the staff at the nurses’ station to let you out.