Recording your needs
It is helpful for our staff to keep a record of your needs to enable us to give you any assistance you may require for future appointments. Therefore, with your consent, this will be indicated on your health records with, for example, a symbol for visual or hearing impairment.
Updating Your Record
Milton Keynes Hospital accesses the most up-to-date record held by your GP. Therefore, if you change name or address or want to inform us of any change in your circumstances, then please contact your GP in the first instance.
We aim to provide interpreting services for patients for whom English is not a first language. Please note that it is important that you give us as much notice as possible to enable us to provide this service. Your GP will do this for your first appointment, for follow up appointments the clinic receptionist will book the interpreter for you.
If you need an x-ray, ultrasound, MRI or CT scan the doctor will send a request to the Radiology team. In some cases, such as ‘one-stop’ clinics you may have your investigation carried out on the same day and given the result to take back to your clinic. For all other clinics, an appointment will be sent to your home address or you will receive a call from the Radiology department.
If you need a non-urgent prescription the doctor will usually give you a form to take to your GP. If your prescription is required urgently, or if the medicine is normally only available from the Hospital Pharmacy, the clinic doctor will give you a prescription to take to the Hospital Pharmacy. Prescription charges apply unless you are exempt from payment. The Pharmacy is located on Level 2, Yellow Zone.
Access to Health Records / Insurance Claims
If you need copies of your medical records, you can request these via an Access to Health Records form which is submitted to the Information Governance Department located in Oak House. As part of the service in Access to Health Records, we are now able to provide both records and images electronically; not only is this a safer way of providing the service to our patients in current times, but it is also a more efficient way for the patients to receive their records. You can call the Access to Health team on 01908 995 042 or 01908 999 5046. To find out more, click here.
Private insurance claims follow the same procedure.
The information we collect about you and how it is used?
Data protection law provides principles under which all organisations, including the NHS, operate when handling personal data. It also gives members of the public the statutory right of access to personal data related to themselves. In particular, there is provision for you to see your own medical records.
Non-emergency patient transport
This is the ambulance service that transports some patients to and from hospital. It is only provided for patients who have very specific needs. A patient’s needs will be reviewed each time they come to hospital. Patients are assessed by the patient transport assessment and booking team using national Department of Health guidelines. Please call us on 01908 997 050 for more information.
Help with travel costs
If you are on a low income or benefits you might be entitled to reclaim your public transport costs to and from the hospital under the Healthcare Travel Cost Scheme. Please see The Department of Health leaflet HC12 or call 0845 850 1166.
Milton Keynes University Hospital is a smoke free site. This means smoking is not allowed anywhere in our hospital buildings, car parks and grounds. This includes all tobacco products, e-cigarettes and vaping devices.
Outpatient Service Feedback
We’re working hard to improve things in our Outpatients department. This means improving your experience as a patient – from when your GP refers you to your experience at Milton Keynes University Hospital. We’re always looking to improve on areas, such as how we communicate with you, your actual appointment and the information and support we give you afterwards.
That’s why we are asking you for your views on how we can improve. We are trying to build a new-look service that is built around what works best for patients, as well as helping MKUH to ensure that you see the right person, at the right time, in the right place. We would appreciate you taking a few minutes to complete the Online Suggestion Form.
If you have visited the hospital recently, please complete the Friends and Family Test form for the place you visited. We really appreciate you taking the time to provide your feedback and would like to thank you for doing so. For more information about the Friends and Family Test (FFT) click here.
Comments, Suggestions and Complaints
We hope you are satisfied with the care you receive as an outpatient at Milton Keynes University Hospital.
We welcome any comments you may have about our outpatient’s service and facilities. Things do sometimes go wrong despite our best intentions, and we want to know when problems arise so we can put them right. If you want to make a comment, suggestion, or a complaint, we suggest that in the first instance you:
- Speak to the nurse in charge of your Outpatient clinic.
- Speak to the nurse manager in charge of the Outpatients department.
Speak to our Patient Advice & Liaison service (PALS) who aim to help resolve problems or concerns. The PALS service is open for telephone calls, emails and pre-booked face to face appointments. Their normal working hours are Monday to Friday 9:30am to 4:00pm. Should you reach the answer machine please leave a message and the team will get back to you as soon as possible.