Let us know your experiences of Maternity Services at MKUH

Date: 26/04/2024

At Milton Keynes University Hospital (MKUH), we are committed to providing the highest quality maternity care for you and your baby. This month (April), the NHS is launching a major national survey on service users’ experiences of maternity services. If you gave birth in February 2024, you may be invited to give feedback on the quality of care and support you received during your pregnancy, labour and birth, and after birth.

Last year, we received 120 responses to the survey, with users informing us what is working well and the areas in which we can improve. We listened to your feedback and as a result, have made several changes including:

• Reintroducing antenatal education classes.
• Introducing a formal opportunity to discuss the birth experience at the first home visit with a community Midwife.
• Increasing information for service users regarding birth setting choices and home birth.
• Updating the Trust Maternity website with patient information leaflets, guidance and useful tips.

Elaine Gilbert, Divisional Chief Midwife at MKUH, said: “Across the whole of our maternity services, we are committed to ensuring every single service user and family receives the best possible care and experience – whether that be in the hospital or out in the community. Feedback through surveys such as this are an essential way for us to understand the things we are doing well but crucially the areas in which we can improve. If you are invited to participate, I would urge you to get involved and support us in providing the best maternity services for residents across Milton Keynes.”

If you are invited to take part, you will receive a letter with information on how to complete the survey online or on your phone. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing.

Participation will not affect your care in any way. The survey is confidential, and your responses will not be shared with our staff.

The results will be published in January 2025. For more information about the survey, please visit http://www.cqc.org.uk/.

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