2022 CQC Adult in-patient survey results published

Date: 12/09/2023

The 2022 Care Quality Commission (CQC) Adult in-patient survey results were published today (12th September).

More than 440 patients who received care at Milton Keynes University Hospital (MKUH) responded to the survey, providing their feedback on everything from the quality of care to the communication patients and their families received when leaving the hospital.

The results highlighted that the Trust continues to make improvements to the food offering available to patients, with an overall score of 7.3 (up from 7.1) for how patients rated the quality of food they were given. The Trust further scored highly in the range of dietary alternatives that are available, with a score of 8.4, up from 8.2 the previous year.

Patients were also complementary about the clinical teams involved in their care, with an overall score of 9.0 and 8.9 respectively for how confident and trusting patients felt about the care they were provided by doctors and nurses.

We know that there is always room for improvement and these surveys are an opportunity for us to understand how we can continue to enhance the care and experience that our patients receive at MKUH. The key areas patients identified for improvement were:

  • Noise at night from staff
  • Difficulty sleeping due to lighting
  • Involving family and carers in discussions about patients leaving hospital

The Trust is already working to address the areas identified above. A new ‘Night-Mode’ initiative was launched in June 2023, aiming to combat some of the biggest causes of noise at night to ensure that patients can rest and sleep undisturbed. This includes reviewing the need for patient observations at night, maintaining a quiet approach when entering or exiting the ward and asking other patients to put their phones on silent from 8pm.

New motion-sensor LED lighting is being rolled out across the hospital, following a successful trial earlier this year. It is hoped this ‘softer’ lighting will enable patients to sleep better, both during the day and at night.

Finally, work is underway to improve communication with families by having a multi-disciplinary team approach to keeping families updated, with various members of the wider team taking responsibility for updating families on any given day.

Feedback is important to the hospital and we actively encourage our patients and their families to tell us about their care and experience. There are a number of ways in which you can share your views, including:

  • Directly with our staff
  • Through the NHS Friends & Family Test (FFT)
  • Via our Patient Advice and Liaison Service (PALS)
  • On our social media channels

More information on providing your feedback can be found on our website: https://www.mkuh.nhs.uk/patients-and-visitors/tell-us-about-your-care