Patient Experience and Engagement

Purposes for patient experience and engagement

We will process your personal information if it relates to you being a member of the Patient Experience and Engagement Group. This could include being invited to events, being kept up to date and to take part in experience and engagement tasks. We will only do this if you have indicated an interest in being invited to the group.

Your personal information will be stored electronically in a database. Only members of the Patient Experience Team will have access to this information. If you are actively involved in the group and its related activities, we will collect and process personal confidential data which you share with us. We will ask for your name, address, contact email and phone number. We will also use your information for any involvement activities you would like to take part in. These activities could include feedback events, the ’15 steps’ challenge or surveys.

We may contact members from a specific demographic for a focused service improvement group. For example, we may wish to identify women who have or may use our Maternity Services.

You can opt out at any time by contacting [email protected]

NHS Patient Survey Programme (NPSP)

The NHS uses your information for the NPSP. If you are a patient of Milton Keynes University Hospital, your contact information may be used for the purposes of the NPSP. This is a task carried out under the public interest. Your data is used to produce anonymised reports which helps us to make service improvements.

National Registries

National registries, such as the Learning Disability Register, have statutory permission under Section 251 of the NHS Act 2006 to collect and hold service user identifiable information without the need to seek consent from each individual.