Please note, this page is printable by selecting the normal print options on your computer.
Most appointment letters are available in large print. If you need this service please call the phone number written in large print on the bottom of your appointment letter.
Patient rights – The NHS Constitution
If your GP refers you for consultant-led treatment, for non-urgent conditions you should start your treatment within a maximum of 18 weeks from referral. For urgent referrals where cancer is suspected, you should be seen by a cancer specialist within a maximum of two weeks from GP referral. If this isn’t possible, the NHS must take all reasonable steps to offer you alternatives.
To avoid unnecessary delays to your treatment, if you do not attend your appointment without cancelling beforehand, or you reschedule more than twice, you may be discharged back to your GP.
You may be contacted by a call reminder service or receive a text message to remind you of your appointment.
Telephone and video appointments
Please be available by the phone or logged in at the appointment time although the clinician may be delayed due to overrunning commitments.
Hospital and public transport
If it has been agreed that you will be coming by hospital transport. Please call 0300 100 0015.
MyCare – Patient portal
MyCare is a dedicated hospital website that you can connect to using a Smartphone or PC. You will be invited to register via text message. It currently provides on-line access to your appointment information and will be developed to include other clinical correspondence related to your care.
There is ample patient car parking, free for Blue Badge Holders, at the hospital. Charges apply: Please take your ticket to the nearest payment kiosk after your appointment and before returning to your car.
If you need an interpreter or British Sign Language facilitator, please contact the phone number or email address on your appointment letter, giving at least 7 days’ notice.
Smoking, including electronic cigarettes, is not allowed anywhere on site.
When You Arrive
Your appointment letter should tell you which Outpatients entrance number to use, so you are as close as possible to your clinic. Our reception staff will help you check in. You’ll be asked for some details to ensure we keep our records up-to-date. Please ensure we have your current mobile phone number and email address.
What to Bring With You
At Your Appointment
Friends and Family Survey
While you’re here you’ll be asked to fill in a very short survey. Please fill the survey in before you leave so we can understand what we are doing well and how we can improve our services.
Teaching and Research
As a teaching hospital, we conduct education and research to improve healthcare for our patients. During your visit students may be involved in your care, or you may be asked to participate in a clinical trial. Speak to your doctor or nurse if you have any concerns.
Patient Advice & Liaison Service (PALS)
Should you have any cause for concern or issues please tell us during your visit, so that, where possible, we can try to do something right away.
If you have a problem that you have not been able to sort during your visit, PALS is there to provide patient friendly support and assistance. They can be contacted via the telephone 01908 995954, or email [email protected] or our receptionists can direct you to the office, which is open from Monday to Friday (except on Bank Holidays) from 9am to 5pm.
General Data Protection Regulations
We ask for information about you so that you can receive proper care and treatment. This information remains confidential and is stored securely by the Trust in accordance with the provisions of the Date Protection Act2018/GDPR. Further guidance can be found within our privacy notice at www.mkhospital.nhs.uk