Another positive year for #TeamMKUH in 2023 NHS Staff Survey

Date: 07/03/2024

The results from the 2023 NHS Staff Survey were published today (7 March) and once again, MKUH colleagues are amongst the most engaged in the country.

The survey revealed that staff at the hospital look forward to going to work more than any other organisation surveyed, with 3 in 4 expressing that they are enthusiastic about the job.

The national survey, conducted with staff across all NHS acute and community trusts each year, is broadly classified into nine overarching elements and themes. More than 2,000 colleagues from MKUH, an increase of almost 400 on the previous year, submitted their feedback and the Trust performed above average in all nine categories – with results in the ‘We are compassionate and inclusive’, ‘We each have a voice that counts’ and ‘Staff engagement’ themes in the top quartile nationally.

As well as feeling motivated, there were improvements in colleagues feeling safe and happy at work, an area the Trust has sought to enhance over the last 12 months. Further successes include colleagues feeling supported to work flexibly where appropriate and encouraged to have conversations about how to improve their work-life balance as well as agreeing that the Trust provides feedback regarding changes following an incident or error.

Joe Harrison, Chief Executive at MKUH, said: “I am pleased that so many colleagues have communicated their views this year, with the feedback being overwhelmingly positive. What is more pleasing is to see that responses have increased in some of the areas where colleagues stated we can do better which is why we actively encourage colleagues to get involved and share their views.

“The feedback will be used to develop robust action plans at all levels of the organisation so that we can continue to make MKUH the best place to work as well as be treated as a patient.”

While results across the board were above average, there are certain areas where improvements can be made. These include:

  • Ensuring all colleagues across the hospital feel their work is valued.
  • Improving access to health and wellbeing services for all colleagues.
  • Providing equitable opportunities for growth and progression.
  • Reinforcing our zero-tolerance policy to any form of racism and discrimination.

The Trust already has plans in place to address some of this feedback, particularly related to better understanding lived experiences of colleagues to tackle racism and discrimination. Other plans will be drawn up over the coming weeks and months, working in collaboration with staff and patients to ensure that actions are implemented quickly and effectively.

Full details about the NHS Staff Survey can be found on their website: