2024 CQC Children and Young People’s survey results published

Date: 23/05/2025

The 2024 Care Quality Commission (CQC) Children and Young People survey results were published yesterday (22 May 2025).

Responses to the survey were received by the parents and carers of 232 patients aged 0 to 15 years, and who received care at Milton Keynes University Hospital (MKUH) between August and December 2024.

Questions included in the survey covered the waiting area, wards, communication, standards of care, hospital food and facilities, pain management, operations and procedures, and leaving hospital.

The results were broadly in line with national averages. Young patients feel they have access to a clean, age-appropriate hospital setting where they are treated with dignity, respect, kindness and compassion. They have confidence and trust in staff, feel their pain is well-managed and are happy with most facilities. Parents and carers are able to stay with patients as long as needed.

There are some areas that can be improved and MKUH is formulating a plan to address them.

Commenting on the survey, Julie Goodman, Head of Patient Experience at MKUH said: “Thank you to our patients who took time to share their experiences. Feedback is the best way for us to continually improve standard of patient care, and we will act decisively and quickly on the opportunities that have been identified.”

More information on providing your feedback can be found here: https://www.mkuh.nhs.uk/patients-and-visitors/tell-us-about-your-care.

The full CQC survey report is available here: Milton Keynes University Hospital NHS Foundation Trust – Care Quality Commission