From 1 April 2020, a dedicated email address has been set up for relatives to be able to send messages and photos to their loved ones who are currently in hospital ([email protected]). To date over 350 letters and photos have been received.
The emails are printed, laminated and delivered to the ward areas for the patient to either read themselves or for staff/volunteers to read to those patients who are unable to read the letter themselves.
Cards have also been received from children addressed to ‘dear friend’, those cards have been laminated and given to patients who have not received any communication from their family/loved ones.
Staff have also read letters to those patients who are at the end of their life, in the hope that this brings comfort to them in their last hours.
The letters and photos have been warmly welcomed by patients and brightened up their day. During this time, we have also become aware of patients who are celebrating their birthday whilst in hospital. For those patients the Letters for Loved Ones team have bought a birthday cake and sent a birthday card and delivered them to the ward.
The following feedback has been received from relatives using the service: