Letters to Loved Ones

From 1 April 2020, a dedicated email address has been set up for relatives to be able to send messages and photos to their loved ones who are currently in hospital ([email protected]). To date over 350 letters and photos have been received.

The emails are printed, laminated and delivered to the ward areas for the patient to either read themselves or for staff/volunteers to read to those patients who are unable to read the letter themselves.

Cards have also been received from children addressed to ‘dear friend’, those cards have been laminated and given to patients who have not received any communication from their family/loved ones.

Staff have also read letters to those patients who are at the end of their life, in the hope that this brings comfort to them in their last hours.

The letters and photos have been warmly welcomed by patients and brightened up their day. During this time, we have also become aware of patients who are celebrating their birthday whilst in hospital. For those patients the Letters for Loved Ones team have bought a birthday cake and sent a birthday card and delivered them to the ward.

The following feedback has been received from relatives using the service:

  • “We really appreciate what you are doing for your patients and our dear ones. It is so comforting for them and us. To know that they know we are thinking of them is tremendously satisfying. We are so grateful to you all.  Well done for bringing some pleasure into their lives at a time like this. Thank you, thank you and thank you again.”
  • “Thank you so much for all your efforts over the past 11 days sending all our letters and photos to my mum.” 
  • “You, the family team and all of the staff at MKUH have my unending gratitude. You have made an unbearably awful situation almost bearable.” 
  • “You are doing a wonderful job which is much appreciated. Please take care hoping you and your loved ones stay safe. Xx”
  • “Thank you, especially for being so speedy as we think time is not on our side.”
  • “We really appreciate everything you all do.”
  • “Thank you so much, what a wonderful service you are providing in these difficult times. It is very much appreciated.”
  • “All best wishes to you and all your NHS colleagues, you are all doing such a fantastic job, I don’t know where we be without you.” 
  • “Stay safe. Thank you so much for printing out the letters for my Mum and delivering them to her. It’s great that we have been able to keep in contact with her, whilst visiting is not allowed. This is especially important to me as we live 80 miles away.”
  • “Thanks to the care of the team on ward 18 my mum will be going home either later today or tomorrow afternoon. She’s 94 now!”
  • “Thank you so much. This means the world to us as is so tough in the current climate not being able to even see our loved one or visit. Even the e mail address words are touching.”