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Outpatient MSK Physiotherapy

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What is physiotherapy?

Movement is essential for everyday function. Physiotherapy involves the assessment and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures in order to
restore normal movement. Our aim is to treat your condition in order to achieve the best possible outcome and provide you with advice to help keep you healthy.

About your appointments
Prior to your appointment you may receive a reminder message. On arrival at each appointment please inform the reception staff that you are here. Your first appointment will last up to 45
minutes. You will be required to fill in some forms before you see your physiotherapist, so please arrive 5 minutes early to allow you to do this. If you arrive late, your appointment may need to be rescheduled. If you do not attend your first appointment you will be discharged back to your referring clinician.

Assessment and Treatment
At your first appointment, your physiotherapist will take a detailed history of your current condition. They will then perform a physical examination to determine the cause and establish the best method of treating and managing your condition. The treatment plan you receive will be appropriate for you and will take into account your normal activities.

Treatment may include:
Exercise – improve movement, flexibility and strength. This may include group sessions.
Hydrotherapy – exercise in water.
Mobilisation/Manipulation – Physical techniques to increase movement and reduce pain.
Soft Tissue Techniques – Reduce pain and increase flexibility of soft tissues including muscles and ligaments.
Specialist Modalities – Equipment used to reduce pain and restore movement.
Acupuncture – Needling technique to reduce pain.

Follow-Up Appointments
Any subsequent appointments will last up to 30 minutes and will be booked at reception. If you cannot attend an appointment please give at least 24 hours’ notice so we can allocate the
appointment to another patient. If you fail to attend or cancel on several occasions, you may be discharged back to your referring clinician. This will be at the discretion of the physiotherapist.

When your course of treatment is complete, your physiotherapist will advise you on self-management of your condition. If appropriate, this may include referral to a local gym or our self-help
hydrotherapy. A letter will be written to your referring clinician outlining your course of treatment and outcome. You may receive a copy of this.

What should I bring?
– Any correspondence relating to your current condition such as clinic appointments or letters regarding previous treatments.
– A list of current medications.
– Money for car parking if you will be driving to your appointment.

Additional Information
Please wear suitable clothing, you may be asked to undress to allow an accurate assessment to take place depending on the body part being examined Achieving the best possible outcome
depends on many factors including:
– Attending appointments at the times required.
– Following the advice of your physiotherapist.
– Being consistent with your home exercise programme. Research has shown that to achieve optimal physical function, all aspects of health must be addressed including:
– Achieving your ideal weight.
– Participating in regular and appropriate exercise.
– Reducing excessive stress and stopping smoking; both of which can have negative impact on the structures of the body that allow us to move.

We advise that (unless required for medical or interpreting reasons) only the patient and physiotherapist are present in the treatment area. Therefore, if you have young children please organise childcare. However, nursing mothers are an exception.

How to find us
When entering the hospital grounds turn left towards the Main Reception. The multi-storey car park is then on your left, you can park on the ground and first floor. Please note parking is on a pay as you leave basis. The Main Reception for the hospital is opposite the multi-storey car park. Physiotherapy is located through the doorway to the left of the reception desk in Yellow Zone.

Contact Information
Physiotherapy Department, Milton Keynes University Hospital NHS Foundation Trust, Standing Way, Eaglestone, Milton Keynes, Buckinghamshire, MK6 5LD. Tel 01908 995432.

Who will have access to my records?
Any information that you give will be treated in strict confidence. Your physiotherapist may allow other physiotherapy staff access to your records when it is of benefit to you. Your personal details are stored on the hospital computer database. Information is only released to others not involved in your care (e.g. solicitor, employer, etc.) with your written consent via Information Governance Team 01908 995042.

Patient Advice and Liaison Service (PALS)
If you have any comments, compliments or suggestions with regard to your treatment experience, please contact the patient advice and liaison service. Telephone: 01908 995954. Mobile: 07773 577923. Email:[email protected]