As you are aware, with very few exceptions, visitors are not able to attend the hospital to see their relatives.
During these unprecedented times, as we are sure you can appreciate, every ward is extremely busy caring for our patients. Consequently, wards may not always be able to answer incoming telephone calls promptly. From 13 January 2021, should you not be able to contact your loved one directly or get through to the ward, please call the Relatives Information Line on 01908 995963. This line has been specifically set up to support the ward areas and provide an additional method of contact for relatives needing information regarding their loved one.
If you call the Relatives Information Line, provided you are the named next of kin or we have your loved one’s permission to speak to you, we will take your details and those of the patient and arrange for a nurse to call you back with a general update.
The line is open, at present, Monday to Friday between the hours of 10.00am to 16.00pm.