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Printed at: 04:07:54 / 29-11-2020

Information on COVID-19

We understand that you may be concerned about the ongoing coronavirus situation.

Milton Keynes University Hospital NHS Foundation Trust has taken steps to protect patients, staff and visitors and maintain the running of its services during the COVID-19 pandemic, including introducing restrictions on patient visits..

These measures aim to reduce visitor footfall across the hospital and reduce the spread.

This page provides you with updates including actions we are taking to care for patients and reduce the risk of spreading the COVID-19 infection.

Visitors

Visiting to our hospital is restricted to help tackle the spread of COVID-19 in order to protect both our patients and our staff.

We have seen an increase in people being verbally and physically abusive to our staff. We realise the current restrictions may be upsetting and frustrating, but please do not take this out on hospital staff. The safety of the patients we care for and our staff is our overriding priority and we are working hard to the best we can in difficult circumstances.

We will not allow any visitors to our hospital, with the following exceptions:

  • Maternity – one birth partner only. Strictly no children. More details can be found here.
  • Paediatrics – one parent/guardian only. Strictly no siblings.
  • Patients who require carer support – where patients require the support of a carer, please discuss this with the nurse in charge of the ward. We may be able to allow a carer into the hospital if a patient requires this type of support. This is agreed by exception. Each request is considered individually with the benefits of having a carer to support a patient and risks of increased infection carefully assessed. Carers will be required to wear the appropriate personal protective equipment at all times.
  • Patients at the end of life – We will try to allow visiting for a patient who is nearing the end of their life wherever possible. Please discuss this with the nurse in charge of the ward in the first instance. To limit the risk of infection, one person will be permitted to visit for a maximum of 60 minutes.For patients at the end of life who are COVID-19 positive or in the Intensive Care Unit, where staff are wearing enhanced personal protective equipment, visitors will also be required to wear enhanced personal protective equipment provided by the hospital. Each visitor will also be asked to read and sign a document explaining the risks involved in visiting. A copy of this is available here. These visitors will be required to self-isolate for 14 days following their visit as they will have had prolonged exposure to someone with the virus. For the latest advice on self-isolation, visit: When to self-isolate and what to do – Coronavirus (COVID-19) – NHS (www.nhs.uk)

If you have any questions about our visiting restrictions, please call our dedicated helpline on 01908 995963. The helpline is open between 0900hrs and 1600hrs.

Thank you for your cooperation.

Contacting patients

Should you need to make contact regarding your loved one, then please call the ward direct or call the main switchboard on 01908 660033.

Virtual visiting

Where possible, our wards will try and set up a video call with a patient and even supply with a device to do so. Please ask the ward if you would like to do this.

Email a letter and photos to your loved one

Milton Keynes University Hospital has launched a new email service for families and friends which can be used to send letters and photographs to patients.

During this time, when you are not able to visit your loved one in hospital, you may wish to email them a letter and one or two photographs.

To do this, please email us at [email protected] attaching your letter and photograph(s). Please also provide your loved one’s date of birth and full name.

Upon receipt, we will print out your letter and laminate any photographs and deliver them to your loved one.

If you have any questions about emailing a letter or if you need any help, please call our PALS team on 01908 995954.

Paediatrics 

Our paediatric department is still operating as normal.

If your child is feeling unwell without COVID-19 symptoms, you should still contact you GP practice in order to get a referral into the hospital. Our Paediatric outpatient clinics are still continuing as normal. Our Consultants are assessing whether your child should attend a face-to-face clinic, have a telephone consultation or if your appointment will be rebooked for a later date.

If you are asked to attend a face-to-face appointment, it is important that you do come to the hospital as the consultant will have good reason for wanting to see you. You do not have to walk through the hospital building in order to reach your appointment, there are direct access routes into Milton Mouse and Luing Cowley.

We are taking all necessary precautions to ensure you are safe and are staggering appointments so there are not many people in the waiting room, if you feel uncomfortable waiting inside the building, please ring us when you have arrived on site, stay in your car and we will call you once it is time for your appointment. You may see the nurses wearing personal protective equipment, this is to protect you and other visitors. Appointments should be attended by the patient and ONE parent/carer, no siblings or other family members should be attendance. Should you have any concerns or wish to speak with anyone please contact 01908 997 003.

Maternity Services

If you’re pregnant, you may be unsure how coronavirus (COVID-19) could affect you, your baby and your pregnancy care.

It’s important to tell your midwife or maternity team if you have symptoms of coronavirus. You should also ask them for help with any other concerns as you usually would. For more information click here.

Your baby should have had a routine physical examination at 6 to 8 weeks, usually by your GP. This screening opportunity may be missed due to the current circumstances. For tips and advice on what to look out for, click here.

Best Beginnings have produced a series of videos around antenatal care for you and your baby. To watch them, click here.here.

Important advice for your family

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue and was your hands or use hand sanitiser gel if you are out and about.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and moth with unwashed hands.
  • Avoid close contact with people who are unwell.

For support with infant feeding, please visit our FAQs page.

Eaglestone Restaurant and MK Friends Shop

Please note that Eaglestone Restaurant and the MK Friends shop have been closed to the public, including patients, until further notice. Visitors and patients can still buy food and beverages from Costa, Hello Fresh and Subway in the main entrance. Entry to the restaurant is currently limited to MKUH staff and staff from Oxford University Hospitals, CNWL, MK Council and South Central Ambulance Service only.

Please note, outlets in the main entrance are card-only payments for the foreseeable future.

For more information and support

All the latest information relating to coronavirus can be found on the NHS website and the official UK Government website. This includes information about the virus and what to do if you develop symptoms.

Information for children is available on the BBC Newsround website, including specific advice if children are feeling upset by the news.