The hospital is currently experiencing a high number of calls from local people regarding the coronavirus.
Please be advised, if you are experiencing symptoms that are similar to those of the coronavirus you should call NHS 111 for advice.
The symptoms of coronavirus are:
But these symptoms do not necessarily mean you have the illness.
The symptoms are similar to other illnesses that are much more common, such as cold and flu.
Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
For more information, visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
We will collect and process your information if it relates to a complaint where you or your representative has asked for our help or involvement.
Upon receipt of a complaint, the Trust opens a file on the hospital’s complaints database. The team also keeps a minimal paper file containing the original letter of complaint or a management plan in relation to the complaint. This will normally contain the identity of the patient and the complainant and any other individuals involved in the complaint.The identity could include name, address, date of birth and NHS number. These will only be used if necessary for the handling of the complaint in line with the Trust’s process.
If a patient/complainant does not want information indetifying them to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint in line with Trust process on an anoymous basis.
We will keep personal information contained in complaint files in line with the NHS retention guidance. It will be kept in a secure environment and accessed by those only on a ‘need to know’ basis.